Get in touch

Have a tech problem or a question? We’d love to hear from you.

We aim to respond to all enquiries within 24 hours

Use our contact form, ticket support, or email sales@techmate.ie

Call Techmate or WhatsApp us on +353 85 177 2633

Remote IT Support is available
Monday – Friday 5pm – 9pm
Saturday 10am – 6pm.
Shop orders and general enquiries are monitored daily and responded to within 24 hours.

Contact Techmate

Need technical support?

For technical issues, logging a support ticket is the fastest way to get help. Your ticket is tracked, prioritised and you’ll receive email updates every step of the way.

Log a support ticket

Have a technical issue? Submit a support ticket and we’ll get back to you promptly. You can track your ticket status and view our replies at any time.

Submit a Ticket

Available Monday – Friday 5pm – 9pm and Saturday 10am – 6pm

Track your ticket

Already submitted a ticket? Log in to your Techmate account to view your tickets, check their current status and read our latest replies.

View My Tickets

Log in with your Techmate account to access your tickets

Frequently Asked Questions

Remote support is carried out securely over the internet using remote access software. Once you book a session, we send you a link to download a small application that allows us to connect to your screen. You can watch everything we do in real time and disconnect at any time.

Just a computer or laptop with an internet connection. We handle everything else. A stable broadband connection is ideal but most standard home connections are perfectly fine for a remote session.

Remote IT support sessions are available Monday to Friday from 5pm to 9pm and Saturday from 10am to 6pm. Shop orders and general enquiries are monitored daily and responded to within 24 hours. For urgent issues outside of these hours please submit a support ticket and we will get back to you as soon as possible.

Pricing depends on the issue but we keep things simple and transparent — no hidden charges. Contact us with a description of your problem and we’ll give you a clear price upfront before any work begins.

Yes — we specifically offer evening and weekend appointments to suit customers who are busy during standard working hours. Remote IT support sessions are available Monday to Friday from 5pm to 9pm and Saturday from 10am to 6pm. This makes Techmate ideal for home users and small businesses who need support outside of the typical 9 to 5.

Most common issues like virus removal, slow PC fixes and software problems are resolved within one to two hours. More complex issues may take longer but we’ll always keep you informed throughout.

Yes. The remote access software we use requires your permission to connect and you can see everything happening on your screen in real time. Once the session ends the connection is closed completely and cannot be reopened without your authorisation.

We can fix the vast majority of software related issues remotely including virus and malware removal, slow performance, Windows errors, software installation, printer problems, email setup, broadband issues and more. Hardware faults that require physical repair are the main exception.

You can submit a support ticket directly from our support page. Once submitted you will receive an email confirmation with your ticket reference number. Create a Techmate account to log in and track your ticket status, view replies and update your ticket at any time. Prefer a more direct approach? You can also get in touch by email, phone or WhatsApp.

Because we work fully remotely we can support customers anywhere in Ireland and worldwide. There are no geographic restrictions — if you have an internet connection we can help.

Yes — we offer monthly support packages for small businesses who need reliable ongoing IT support without the cost of a full time IT person. Contact us to discuss your requirements and we can put together a package that suits your needs.

In the rare cases where a problem requires physical repair we’ll give you an honest assessment and advise you on the best course of action. We won’t charge you for a remote session if we are unable to resolve the issue.

We take data privacy seriously and operate in full compliance with GDPR. We do not access, copy or store any of your personal files during a session. Our sole focus is resolving your technical issue.